Privacy Policy
Roofer Trust System™ is operated by Glowback System LLC. Call Rescue is a service of Roofer Trust System™.
We collect only the information reasonably needed to answer questions, process purchases, set up and manage accounts, provide our services, communicate with customers, operate Call Rescue, maintain records, and support our business operations.
Information We May Collect
This may include your name, business name, email address, phone number, billing information, website, service area, social account details, account access information, information provided during onboarding, and information related to your use of Roofer Trust System™ or Call Rescue.
For Call Rescue customers, we may also collect the name, phone number, email address, and other contact information of the business owner or authorized staff member who receives operational notifications.
Call Rescue and Inbound Call Information
Call Rescue may process information provided during inbound customer calls in order to provide the service requested by the subscribing business.
This information may include caller names, phone numbers, property addresses, descriptions of service needs, call summaries, call transcripts, priority classifications, and other information voluntarily provided during a call.
This information may be used to answer and process calls, prepare summaries, notify the subscribing business, support service operations, maintain records, troubleshoot problems, and improve Call Rescue.
SMS Communications
Business customers and authorized staff members may voluntarily opt in to receive non-marketing SMS communications from Call Rescue, a service of Roofer Trust System™, operated by Glowback System LLC .
These text messages may include inbound customer call notifications, call summaries, priority or time-sensitive notifications, acknowledgment requests and reminders, and other service-related operational communications.
Message frequency varies based primarily on inbound call activity and service usage. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance.
SMS Consent and Mobile Information
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
SMS consent information is used to provide the communications authorized by the recipient and to support operation of the Call Rescue service.
Mobile information may be shared with telecommunications providers, messaging providers, technology vendors, and other service providers only as reasonably necessary to deliver the messaging service, maintain communications infrastructure, prevent abuse, or provide the service requested by the recipient.
How We Use Information
We may use information to communicate with you, process payments, activate and manage services, configure accounts, provide Roofer Trust System™ and Call Rescue services, publish approved business content, provide support, send authorized operational notifications, maintain records, prevent misuse, troubleshoot technical issues, and improve our systems and services.
Payments
Payments are processed by third-party payment providers. We do not store your full credit card number.
Sharing and Service Providers
We may share information with service providers that help us operate Roofer Trust System™ and Call Rescue, including payment processors, hosting providers, automation platforms, email providers, telecommunications and messaging providers, social publishing tools, reporting providers, and other technology vendors.
These providers receive information only as reasonably necessary to perform services on our behalf.
We do not sell personal information.
Account Access
When account access is required, we use it only to provide the service you requested. You may remove access after your service ends, subject to any information or records we are required or reasonably need to retain.
Data Retention
We keep information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, protect our systems, troubleshoot service issues, and meet legal, tax, accounting, or regulatory obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and support security and functionality. You can control cookies through your browser settings or other available website controls.
Your Choices
You may contact us to update your information or ask questions about how it is collected or used.
If you receive Call Rescue SMS messages, you may opt out of SMS communications at any time by replying STOP.
Business Identity
Roofer Trust System™ is operated by Glowback System LLC. Call Rescue is a service of Roofer Trust System™.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, business practices, carrier requirements, or legal and regulatory requirements change.
The current version will remain available on this page.
