Terms & Conditions
Last updated: September 1, 2026
Thank you for choosing Roofer Trust System™. Roofer Trust System™ is operated by Glowback System LLC. Call Rescue is a service of Roofer Trust System™. These Terms & Conditions explain how our services work and what you can expect when you purchase or use Roofer Trust System™ or Call Rescue.
1. Our Services
Roofer Trust System™ provides technology, marketing, communication, and operational services for roofing businesses.
Depending on your plan, services may include:
- Account setup and onboarding
- Business profile configuration
- Helpful homeowner content
- Weather-related posts and updates
- Review responses
- Ongoing visibility and trust-building activity
- Periodic reporting
- Call Rescue inbound-call answering and notification services
Specific features may be adjusted as platforms, technology, carrier requirements, or business needs change.
2. Call Rescue Service
Call Rescue is a service of Roofer Trust System™, operated by Glowback System LLC.
Call Rescue is designed to assist subscribing businesses with inbound customer-call handling and internal operational notifications.
Depending on the service configuration, Call Rescue may answer inbound calls, collect caller information, summarize calls, classify calls by priority, and notify the subscribing business owner or authorized staff member about relevant call activity.
Call Rescue is not an emergency-dispatch service and is not a substitute for 911, emergency medical services, law enforcement, fire departments, or other emergency responders.
3. Call Rescue SMS Program
Business customers and authorized staff members who voluntarily opt in may receive non-marketing operational text messages from Call Rescue, a service of Roofer Trust System™, operated by Glowback System LLC .
Messages may include:
- Notifications about inbound customer calls
- Call summaries
- Priority or time-sensitive call notifications
- Acknowledgment requests and reminders
- Service-related and operational notifications
Message frequency varies based primarily on inbound call activity and use of the Call Rescue service. Message and data rates may apply.
You may stop receiving Call Rescue SMS messages at any time by replying STOP. After you send STOP, you may receive a confirmation that you have been unsubscribed. You will not receive further Call Rescue SMS messages unless you opt in again.
For assistance, reply HELP or contact us at [email protected] .
Carriers are not liable for delayed or undelivered messages.
Consent to receive Call Rescue SMS messages is not a condition of purchasing Roofer Trust System™ or Call Rescue services.
For information about how we collect, use, and protect personal information and SMS consent data, please review our Privacy Policy .
4. Onboarding and Account Access
Your participation in onboarding is necessary for our services to work properly. You agree to provide accurate business information, approved brand assets, service-area details, notification contact information, and reasonable access to the accounts needed to deliver your service.
Delays in providing information, access, approvals, or platform permissions may delay setup or service activation.
5. Payments and Billing
By completing your purchase, you authorize the charges shown on your payment page.
Monthly plans renew automatically each month until canceled. Annual plans cover twelve months of service and may renew according to the terms shown at checkout.
Setup and onboarding begin shortly after payment. Because work and account preparation begin immediately, completed sales may be non-refundable as described at checkout.
Cancellation of a monthly plan stops future recurring charges but does not refund payments already processed or work already completed.
6. Results and Expectations
Roofer Trust System™ services are designed to strengthen visibility, familiarity, trust, communication, and operational responsiveness.
We do not guarantee a specific number of leads, phone calls, appointments, estimates, roofing contracts, search rankings, recommendations, or business results.
Results can be affected by your market, reputation, reviews, competition, pricing, sales process, customer service, call volume, platform changes, and other factors outside our control.
7. Third-Party Platforms
Roofer Trust System™ and Call Rescue may use or connect with third-party services such as Google, Facebook, Instagram, Apple, Bing, HighLevel, telephone and messaging providers, payment processors, weather providers, hosting providers, and other business tools.
We are not responsible for outages, policy changes, carrier filtering, message delays, account restrictions, lost access, publishing delays, or other issues caused by third-party platforms or communications providers.
8. Your Business Information
You are responsible for making sure the information you provide is accurate, lawful, and approved for use.
You confirm that you have permission to provide any logos, photos, testimonials, reviews, business details, notification phone numbers, email addresses, or other materials supplied to us.
9. Content and Brand Use
You give Roofer Trust System™ permission to use your business name, logo, photos, service information, and approved brand materials for the purpose of providing your service.
Roofer Trust System™, Call Rescue, PrePostPost™, our systems, templates, workflows, methods, and proprietary materials remain our intellectual property.
10. Reviews and Public Responses
Roofer Trust System™ may prepare or publish responses to customer reviews as part of your service.
Negative, sensitive, legal, or unusual reviews may be sent to you for input before a response is posted.
11. Cancellation or Suspension
You may request cancellation by contacting us at [email protected] .
We may pause or end service for unpaid balances, misuse, unlawful activity, abusive behavior, repeated failure to provide required access, or actions that place Roofer Trust System™, Call Rescue, connected accounts, telecommunications providers, or messaging services at risk.
12. Limitation of Liability
To the fullest extent allowed by law, Glowback System LLC, Roofer Trust System™, Call Rescue, and their owners, contractors, and service providers will not be liable for indirect, incidental, special, or consequential losses.
Our total liability related to your service will not exceed the amount you paid to us during the three months immediately preceding the event giving rise to the claim.
13. Changes to These Terms
We may update these Terms & Conditions as our services, technology, carrier requirements, business practices, or legal requirements change.
The most current version will be available on this page and will include the date of the latest update.
14. Business Identity and Contact
Roofer Trust System™ is operated by Glowback System LLC. Call Rescue is a service of Roofer Trust System™.
Questions about these terms, your service, or the Call Rescue SMS program are welcome.
Age Requirement
You must be at least 18 years old to purchase or use Roofer Trust System™ or Call Rescue services and to consent to receive Call Rescue SMS communications.
